The main things you need to know about doing business with us:
Your credit card information is protected by industry-standard procedures; PayPal is our processor (we don’t see your credit card information). You can pay with a school purchase order. Please call us with your order details and we’ll get you an estimate you can give to your purchasing department. We don’t share information about you with anyone. If you aren’t happy with us, let us know and we will make it right.
- Credit Cards: Visa, MasterCard, Discover, American Express
- Mail your purchase order to 6313 N.E. 185th St., Kenmore, WA 98028. Checks should be made payable to: Pocket Videos LLC, dba Finnflier.com.
We will notify you via e-mail when we receive your order, and again when we have shipped it.
Shipping and Handling
Finnflier.com ships to US addresses using USPS 2nd day Priority, or USPS Ground mail. We do not ship outside the United States.
Our goal is to ship every order within three business days of payment confirmation.
A Word About the Sequence Sheets….
The quality of the images in sequence sheet depends on the quality of the original images. Even with expert re-touching, videotaped images from actual competitions are generally of lower quality than digital images that are captured in a studio — where lighting, background, subject framing, and re-takes can be controlled. Nevertheless, we feel that the value of being able to view and analyze a National- or International-class performance far outweighs any imperfections in the images themselves, and we are proud to offer our products as exceptionally useful tools for students of these events.
If part of your order is not available for shipment, we will be in touch with you directly to explain the situation and determine how you want us to resolve it. Our Shipping and Handling charge will apply only to the first shipment of an order; we pay the freight on backordered items that we have to ship to you separately.
Orders delivered within Washington State will have a retail sales tax charged. All retail tax collected is sent to the WA Department of Revenue.
Credit Card Security
Finnflier.com takes every measure to protect your information. Thousands of online businesses across the country and throughout the world rely on the same technologies and processes that we use.
Finnflier.com use PayPal™ as it’s online payments processor. With PayPal™ you can either use you existing Paypal™ account to purchase items or you can enter your credit card. To view PayPal’s full Service Agreements and Terms and Conditions, please click on the following links:
Finnflier.com will replace any product that is defective in materials or workmanship. Simply return the item to Finnflier.com, 6313 N.E. 185th St., Kenmore, WA 98028, and tell us where to send the replacement.
Contact Duncan Atwood, General Manager.
- By phone: 206-979-9791.
- By e-mail: Duncan@FinnFlier.com
- By US mail: 6313 N.E. 185th St., Kenmore, WA 98028
Earning and keeping your trust is essential to our success. One way we do that is by protecting your privacy as diligently as we’d like other businesses to protect ours. Another is by telling you why we collect the information we do — and how we use it. If you have any questions about this privacy statement or our practices, please contact us via e-mail at Duncan@Finnflier.com
We collect only the information needed to process your orders and provide a personalized shopping experience. This includes your name, billing and shipping address, contact information and credit card number. In the case of orders shipped to third parties, we collect their address and contact information as well.
All information you provide is protected by industry-standard SSL technology and stored on secure servers. When you place an order with us, your information is transmitted in a secure form to our credit card processor, PayPal . We do not use third-party fulfillment houses or other agents who would ever see your account information.
Finnflier.com may include links to other sites from time to time. Naturally, our policies cannot extend to these sites, and we are not responsible for their privacy practices or content. [You should make a habit of checking the privacy policies of sites that collect any information from you.]
We may disclose your personal information when required by law or to comply with a legal process served on our company. We will post a notice on our site if there is a material change in our privacy practices at least 30 days before we implement the change. At the time of such a message, you will be able to opt out of whatever information usage we may be proposing by following instructions in the message or by sending a message to us at Duncan@pocketvideos.com.
If, for any reason, you are not satisfied with a product you bought from Pocket Videos™, LLC, DBA Finnflier.com, return it postpaid within 15 days in its original condition for a full refund.
Mail all returns to: Pocket Videos, LLC DBA Finnflier.com, 6313 N.E. 185th St., Kenmore, WA 98028.